How to use /ticket?
Table of Contents:
What is a /ticket?
/ticket is a natural way to handle all questions and problems members of huge servers may have. Think of it as an entire forum within a single text channel.
It is sometimes hard to find a question within rules or even find a relevant channel, and that’s when this command comes in - it’s a neat and organized way to ask questions and receive answers.
How to use tickets?
- If you have a question or a problem that needs solving, type
/ticketto create a ticket. - Then, in
title, ask the question, or state the problem. - If you need to provide additional details, that’s what
descriptionis for!
Friendly tips: (not required, but they help to get the answer you’re looking for!)
- Try to find an answer yourself (90% of the questions have their answer somewhere in the rules or other generally accessible channels).
- Keep your
titlesbrief (the perfect title is straight to the point - people love answering simple questions, so try to make it look simple). - Skip all unnecessary details (people often find it disappointing when a giant wall of the text leads to small and easy questions).
- Describe the origin of your problem/question (What topic/category brought you to this channel? Where did you expect to find an answer?).
And the most important one: **Don’t forget to thank the person for answering!** They didn’t have to, yet they chose to help you. Share kindness everywhere you can.
Why not a normal channel?
It may seem like an over-complication for you. But think bigger: imagine 20 people trying to ask a question at the same time. Then, 20 other people try to answer. See the problem yet? /ticket creates sound-proof booths for every person, where they all can ask questions, and they will be able to hear the answers.
~by KifoPL